NYC Health + Hospitals/Gotham Health, Gouverneur
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+1 844-692-4692
Address
227 Madison St, New York, NY 10002, United States, New York, usa
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usatalika
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About the Business
Gouverneur Health, formerly Gouverneur Hospital, (pronounced GU-ver-neer) is a municipally owned healthcare facility in New York City affiliated with the New York University School of Medicine. It is located at 227 Madison Street in Lower Manhattan. The facility offers comprehensive healthcare services, including outpatient, specialty, and skilled nursing care. It primarily serves residents of Manhattan, Brooklyn and Queens.
Gouverneur Health comprises The Residence at Gouverneur Court, a nursing home with 295 beds; and the Center for Community Health and Wellness, the largest freestanding ambulatory care center in New York State. It originally opened in 1885, and moved to its current location in 1972. A multi-year modernization project was completed in 2014, expanding the facility dramatically. The facility is a member of the New York City Health and Hospitals Corporation and officially known as NYC Health + Hospitals/Gouverneur.
Reviews from google
Location & Hours
| Mon | 08 am - 07 pm |
|---|---|
| Tue | 08 am - 07 pm |
| Wed | 08 am - 05 pm |
| Thu | 08 am - 07 pm |
| Fri | 08 am - 05 pm |
| Sat | 08 am - 05 pm |
| Sun | closed |
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Nathan Blond
04 Nov, 2024The adult clinic on the second floor was not helpful at all when I came in to ask about getting a flu vaccine. Very disappointing. As a healthcare worker I can thankfully mange figuring out where to get vaccinated on my own; but they did not know who I was and they failed to provide helpful information or participate in any kind of health promotion. This frustrates me as much of the public does not know how to navigate healthcare and really no wonder... They should not have to be met with healthcare workers like this who don’t want to do the bare minimum for patients.
Zita CMT
02 Aug, 2024Where do I begin! 1. I filled out a survey at the end of the survey they asked whether you want someone to contact you with your concern I am still waiting it's been almost 3 months. 2. Lab (blood work) there's a sign that reads starts or open 8:00 a.m. patient starts lining up at least an hour before 8:00. When the doors open at 8:00 AM patients have to wait another 30 to 45 minutes for the first patient to be called to draw their blood. I took it upon myself to walk to the back of the lab what I witness the staff chatting and having breakfast on business hours. I requested for a supervisor. I was told there is no supervisor. This problem is not just a one-time it's all the time they don't have no consideration that the patients come in fasting and let them wait for such a long time. 3. MyChart, my husband has repeatedly requested for refills of his thyroid meds when we checked with our pharmacy no meds. Just to share with you my husband has had his thyroid removed it's important for him to have his thyroid meds.
Melody Craig
25 Sep, 2024This clinical environment is extremely clean and well kept. There isn't a whole lot of space for seating in either waiting area that I saw (2). There is clear signage posted and the support staff is very good and efficient/helpful. The exam rooms were also very well kept, stocked, and clean. My review is on the space and support staff only, as I have a different view of the clinician I saw and will not be returning because of my experience with her. Updating review to reflect my experience with Lisa Ma, DNP. I went in to establish Lisa as my PCP. When we were going through my medications, she told me she could only give me one refill of my Venlafaxine- as a psychiatrist had to prescribe after this and she wasn't able to refill it. I'd never had this happen before and thought it was weird, and even questioned her on it, but chalked it up to rules possibly being different in NYC, as we had just moved from out of state. She kept telling me I needed referrals for everything, despite my telling her I already had diagnoses and records from my doctors in Illinois that I brought with me. She ended up giving me 7 referrals, that were not needed at all. I will give her kudos for spending so much time with me, and actually charting all of my issues. I have many chronic illnesses as well as mental health issues, and I didn't feel rushed at all. That being said, the way she treated me after the initial conversations and my explanations regarding my illnesses and history is disgusting. I had literally just finished telling her I was in an abusive household as a child, had a boatload of trauma (especially regarding my body/weight) and that I have eating disorder tendencies and have starved myself in the past. When she got up to do my physical examination, she told me I was "grossly overweight". This was shocking, to say the least, and it really blindsided me. Then, when she lifted my shirt- she said/asked, "you've been pregnant?", to which I said no. She then commented on my having a lot of stretchmarks for not having been pregnant, I told her this was a result of my having previously been over 350lbs and I had had massive weight loss of 150 lbs in my early 20s. She then started to lecture me on how to go to the gym and what things I needed to do, as if I was ignorant. I mentioned that I had gained 40lbs back, after sudden chronic illness 6 years ago, and that I knew what to do because I had been a personal trainer. That I am consistently working out, and it's a slower going modified workout due to chronic pain and illness. If I overdo anything, it can make me bedridden for weeks, and I explained that I am still finding what the right amount of working out while maintaining a normal life looks like for me. She just looked at me and said, "You know you're too large". It's like she didn't believe that I knew my own body well enough. This was, to put it lightly, extremely triggering for me, as it is very reminiscent of abuse from my childhood home and former partners, which I definitely discussed with her. I have never been treated this way by a medical "professional", and shocked isn't even the right word. I bawled after leaving. My husband and I were so blindsided it was smothering and horrible experience with her, it was so unexpected I feel like we couldn't react. I did receive a phone call at a later date to discuss the provider's behavior- and I'm happy to have had the follow up, unfortunately I do not recall the gentleman's name with which I spoke, but he was extremely professional and empathetic. If I recall correctly, I believe he was in a position above the medical providers. I also received a letter from a person in a patient liaison type of position if I were to need further assistance. These things are very appreciated, and I'm hoping that through my initial conversation in above mentioned phone call, that no other women or patients will have to deal with such abhorrent behavior from someone that is supposed to be a trusted part of their care team. I cannot and will not recommend Lisa Ma in any way.
Sam
20 Nov, 2024Great clinic but patients that live in the neighborhood can’t get an appointment because you have patients coming from all over New York taking the spots, they should prioritize people that live in area
dez732
16 Sep, 2024Would not accept a patient due to young age. Typical SNF looking to maximize profit over providing quality care. Avoid.